Store Rules
Store Rules
These simple rules help us keep Zelvera running smoothly for everyone. They sit alongside our Shipping Policy, Returns & Refunds and Terms of Service.
Ordering
- Please check sizes, colors and quantities before you check out.
- Orders are confirmed by email. If you do not receive one, check your spam folder and contact us.
Changing or cancelling an order
- Contact us as soon as you can with your order number.
- Many items are shipped directly by the brand, so once an order has gone to the brand, it may not be possible to change or cancel it.
Shipping and delivery
- Delivery times vary by item and brand, and one order may arrive in more than one package.
- Please make sure your shipping address is correct. We cannot guarantee changes after an order is placed.
Returns
- Contact us first and do not send anything back without confirmation, because the return address and terms depend on the brand.
- Opened personal-care items may not be returnable unless they are faulty.
Discount codes
- One code can be used per order unless stated otherwise.
- Codes cannot be combined, have no cash value and may be withdrawn at any time.
Using our products and site
- Follow each brand's usage instructions. Product information is not medical advice.
- Please be respectful when you contact us. We may refuse service in cases of abuse or fraud.
Contact
Email us at kieliassaint@gmail.com and we will reply as soon as we can.